Relationship Manager (Legal)

Client Services Department

Join our team

  • Do you want to work with purpose and have an impact?
  • Do you want a career that is fascinating and ever-changing?
  • Do you want to be surrounded by colleagues who will help build your self-confidence and love of life?
  • Do you want to work for a company that gives a sh*t?

If the answer to the above is yes: Footprint Digital is the place for you.

What we’re looking for

Are you a great communicator? Do you enjoy helping people achieve things they never thought possible? Then this role is for you.

The ideal candidate has experience in project managing marketing strategies, preferably in the legal sector, to achieve great results with clients. As the title suggests our focus is on building deep and long-lasting relationships with our clients. This role is perfect for someone who loves the challenge of making the complex world of digital more human.

£36k-£40k (DOE)

Start date: ASAP

Together we can make it happen

Our team is made up of high achievers; industry leaders; first class undergraduate degrees; masters degree distinctions; and those with 10 years+ industry experience.

We are industry thought leaders, TED talkers, Department for International Trade advisors, academic lecturers, authors, coaches, charity trustees, and broadcasters – and we’d like to support you on your own journey to achieve great things!

 

The role

We are looking to add experienced team members to our growing team, join us on the journey to achieve our mission of going beyond expectations. Having an understanding of the legal industry would be preferable to support our growing pool of clients in that sector.

Relationships are at the core of everything we do at Footprint Digital. We work hard to build exceptional relationships with our clients. As a Relationship Manager, you can expect to work on a profile of clients alongside our team of SEO, PPC and content experts to advise, support and facilitate the client in their journey with Footprint Digital. You will make sure our clients’ businesses thrive, giving them confidence in our solutions-based approach.

 

What your day might look like

  • Collaborating with our delivery team, you will create data driven strategies that give our clients confidence in our solutions based approach
  • Project managing and strategically advising a multitude of client accounts, providing monthly reports for each client that gives an up to date snapshot of how their account is performing, driving the success of ongoing strategies
  • Attend both internal and external meetings to ensure all of our team are supported and  provide the technical expertise that our clients love
  • Continue your own professional development, learning from our in house team of technical experts and regular company wide training sessions to inspire you to do the best work of your career

 

Think this could be you?

Essential skills:

  • Experience in account and project management, confident in taking initiative and being the lead when handling marketing strategies (in-house or agency)
  • Understanding of digital marketing strategies, particularly paid and organic search strategies
  • Proactive, and happy to try new things
  • Keep up to date with the latest industry trends
  • Strong analytical skills to interpret data and provide actionable insights
  • Excellent written and verbal communication skills, with the ability to convey complex concepts to educate others
  • Desire to exceed expectations and help clients go beyond their goals
  • Must share our values

 

 

Our commitment to you

  • Throughout your time with us, we will support you to:
  • Never stop learning
  • Work in a collaborative environment with a strong support network
  • Have the freedom to do the best work of your career
  • Develop leadership skills
  • Improve your ability to walk into any company and create results
  • Grow personally and professionally 

What we offer

Learn from the best

Whether it’s from our internal team of experts in our weekly Bitesize sessions or well versed industry gurus at our Think with Footprint events, we strive to continuously provide great learning opportunities that help you do the best work of your career.

1% for the planet and BCorporation

Be part of a company that commits to people and planet! Each year we put 1% of our annual sales to Building Malawi, a charitable organisation close to our hearts.

We give a sh*t

We listen and put feedback into practice and each year we get bigger and better as a result. Our policy is to be open, honest and fair in everything that we do.

Be educators

We provide you with the opportunities to teach others about the topic you know oh so well. Thus far this includes our team giving TED Talks, presenting at the Universities of Essex and Greenwich, speaking at the Department of International Trade, Brighton SEO the list goes on!

Apprentice Challenges

6 times a year our friendships are put aside and an intense battle to become winner of the Footprint Digital Apprentice Challenge takes place. Anything from business strategy pitches, foraging in the woods to bake off challenges, your competitive streak is welcomed and encouraged.  (Previous events include clay pigeon shooting, boating, wine tasting, Crystal Maze, cookery courses, Tai Chi and firewalking)

Who we are

At Footprint Digital we humanise and demystify digital marketing for ambitious businesses, exceeding their expectations, because there are no limits to what they can achieve online. We set up Footprint Digital because we didn’t want to ‘keep clients quiet’. We wanted to do good work and to be the best we could be; to be proud of what we do and push ourselves to grow.

How to Apply

To apply, please send an email to careers@footprintdigital.co.uk with your CV in PDF attached, and an introductory paragraph which details your experience and wider interests including:

  • Your strengths 
  • Your interests (what you like to do outside of work)
  • The exceptional things you have achieved in your life so far and things you would like to achieve in the future (in work or your personal life).

Our hiring process is swift and decisive:

  • You read this job description and apply via email (ideally with your CV).
  • We reply to all applications within 3 days. If successful our Head of People, Charlotte, who will invite you to a 30 minute meet and greet call. This is so that you can get a feel for our company vision and values and ask us questions so that you can assess if we are the right fit for you.
  • If that goes well you will then meet other members of our team including Rosie, our Head of Client Services and get to grips with the role and Footprint Digital.
  • You will be invited to come see us in person, meet more of the team and see our offices. By this point the hiring decision is as good as made.
  • You will receive a job offer and then begin your journey with us and be part of helping our clients achieve things they never thought possible!

We look forward to hearing from you.

Not the role for you? Don’t worry! We’re always looking for great people to add to our team so if you like what you see from Footprint Digital, get in touch anyway! We might have what you’re looking for…

At Footprint Digital, we aim to create an open, honest and fair environment which supports people to do the best work of their career. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

 



Job Title:
Relationship Manager (Legal)
Start Date:
ASAP
Location
Colchester, Essex (hybrid)
Salary:
36 - 40k (depending on experience)

Highlights

  • Learn from the best with our Bitesize sessions or Think with Footprint events!
  • We give a sh*t
  • Team days including regular Apprentice Challenge's
  • Be educators with opportunities such as giving lectures at universities, delivering TEDX Talks and many more industry wide events
  • 1% for the planet, giving back with your work

Main Duties and Responsibilities

  • Proactively manage client relationships and expectations
  • Working collaboratively with our delivery teams to execute strategies
  • Delivering strategic yet human advice to clients
  • Creating and confidently delivering presentations
  • Attending internal and external meetings
  • Deliver a consistently high standard of work for all clients
  • Refining the Footprint Digital processes

Skills, Ability, Knowledge

  • Confident in taking initiative and being the lead when handling marketing strategies
  • Ability to make marketing human to educate others
  • Must share our values
  • Appetite to interpret data and provide actionable insights
  • Decision making and problem solving skills
  • Proactive, and happy to try new things
  • Keep up to date with the latest industry trends
  • Desire to exceed expectations and help clients go beyond their goals

Good luck!
We look forward to hearing from you.
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